I was running RSLinx 2.30, everything OK
Installed Panelbuilder 3.71, now RSLinx crashing on W2k SP2 Notebook. RSLinx crashes on startup. Downloaded RSLinx 2.31 from web site, same thing happens

Here is the DRWATSON dump::

Application exception occurred:
App: rslinx.exe (pid=664)
When: 6/7/2002 @ 07:05:21.248
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: NB2
User Name: SYSTEM
Number of Processors: 1
Processor Type: x86 Family 6 Model 8 Stepping 3
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 2
Current Type: Uniprocessor Free
Registered Organization: TSI.
Registered Owner: USER

*----> Task List <----*
0 Idle.exe
8 System.exe
144 smss.exe
168 csrss.exe
164 winlogon.exe
216 services.exe
228 lsass.exe
400 svchost.exe
440 spoolsv.exe
504 ati2evxx.exe
552 avgserv.exe
492 crypserv.exe
564 svchost.exe
572 LogWatNT.exe
592 OPCENUM.exe
628 regsvc.exe
664 RSLINX.exe
732 drwtsn32.exe
0 _Total.exe

(00400000 - 00581000)
(77F80000 - 77FFB000)
(67DE0000 - 67E08000)
(77E80000 - 77F35000)
(77E10000 - 77E74000)
(77F40000 - 77F7C000)
(77DB0000 - 77E0C000)
(77D40000 - 77DB0000)
(779B0000 - 77A4B000)
(77A50000 - 77B46000)
(67D20000 - 67D28000)
(77820000 - 77827000)
(759B0000 - 759B6000)
(67EA0000 - 67EA7000)
(6C370000 - 6C462000)
(78000000 - 78046000)
(10000000 - 10020000)
(77570000 - 775A0000)
(67EE0000 - 67FA8000)
(76B30000 - 76B6E000)
(70BD0000 - 70C34000)
(71780000 - 7180A000)
(782F0000 - 7852F000)
(67EB0000 - 67EDF000)
(780C0000 - 78121000)
(00230000 - 002B6000)
(77800000 - 7781D000)
(002C0000 - 002D1000)

State Dump for Thread Id 0x294

eax=213e1460 ebx=0000000f ecx=01000003
edx=00f1e670 esi=00f1e670 edi=00f10000
eip=77fcb397 esp=0012fb4c ebp=0012fce4
iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246

function: RtlAllocateHeap
77fcb375 0fb70e movzx ecx,word ptr [esi] ds:00f1e670=452e
77fcb378 3bcb cmp ecx,ebx
77fcb37a 72e5 jb NlsAnsiCodePage+0x833 (77fd0a61)
77fcb37c 56 push esi
77fcb37d ff75a4 push dword ptr [ebp+0xa4] ss:00bad2b6=????????
77fcb380 e88872fbff call RtlConsoleMultiByteToUnicodeN+0x348 (77f8260d)
77fcb385 8b4608 mov eax,[esi+0x8] ds:0199bc42=????????
77fcb388 898594feffff mov [ebp+0xfffffe94],eax ss:0012fb78=213e1460
77fcb38e 8b4e0c mov ecx,[esi+0xc] ds:0199bc42=????????
77fcb391 898d90feffff mov [ebp+0xfffffe90],ecx ss:0012fb74=01000003
FAULT ->77fcb397 8901 mov [ecx],eax ds:01000003=????????
77fcb399 894804 mov [eax+0x4],ecx ds:21e5ea32=????????
77fcb39c 8a4605 mov al,[esi+0x5] ds:0199bc42=??
77fcb39f 8845c4 mov [ebp+0xc4],al ss:00bad2b6=??
77fcb3a2 0fb716 movzx edx,word ptr [esi] ds:00f1e670=452e
77fcb3a5 8b4da4 mov ecx,[ebp+0xa4] ss:00bad2b6=????????
77fcb3a8 295128 sub [ecx+0x28],edx ds:01a7d5d5=????????
77fcb3ab 8975d8 mov [ebp+0xd8],esi ss:00bad2b6=????????
77fcb3ae c6460501 mov byte ptr [esi+0x5],0x1 ds:0199bc42=??
77fcb3b2 0fb71e movzx ebx,word ptr [esi] ds:00f1e670=452e
77fcb3b5 8b4dbc mov ecx,[ebp+0xbc] ss:00bad2b6=????????
77fcb3b8 2bd9 sub ebx,ecx

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0012FCE4 780010A8 00F10000 00000000 00000070 00F1E630 ntdll!RtlAllocateHeap
0012FD24 78001045 0000006A 7800102E 0000006A 00000000 !malloc
0000006A 00000000 00000000 00000000 00000000 00000000 !malloc

*----> Raw Stack Dump <----*
0012fb4c 30 e6 f1 00 ff ff ff ff - 1f 10 00 78 01 00 00 00 0..........x....
0012fb5c 30 e6 f1 00 01 00 00 00 - 38 00 00 00 00 00 00 00 0.......8.......
0012fb6c 00 00 00 00 00 00 00 00 - 03 00 00 01 60 14 3e 21 ............`.>!
0012fb7c 00 00 00 00 00 00 00 00 - 00 00 00 00 87 00 00 00 ................
0012fb8c 00 00 00 00 18 00 00 00 - 00 00 00 00 bc fb 12 00 ................
0012fb9c 40 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 @...............
0012fbac 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012fbbc 20 00 1a 02 d0 21 13 00 - 00 00 00 00 d0 21 13 00 ....!.......!..
0012fbcc e8 fb 12 00 e0 8c e8 77 - bc 00 00 00 07 00 00 00 .......w........
0012fbdc 06 a2 00 10 20 b3 01 10 - 07 00 00 00 f8 fb 12 00 .... ...........
0012fbec 51 db 00 10 20 b3 01 10 - 07 00 00 00 1c fc 12 00 Q... ...........
0012fbfc ca 3a e8 77 00 00 00 00 - 03 00 00 00 9b 2b 00 10 .:.w.........+..
0012fc0c 37 4c 00 10 20 62 fa 00 - 25 2b 00 10 03 00 00 00 7L.. b..%+......
0012fc1c 03 00 00 00 03 00 00 00 - 30 e6 f1 00 01 00 00 00 ........0.......
0012fc2c 3e 1f 00 10 03 00 00 00 - 00 00 00 00 00 00 00 00 >...............
0012fc3c 04 00 00 00 04 00 00 00 - 45 49 00 00 eb 17 22 43 ........EI...."C
0012fc4c 04 00 68 02 00 00 ce 18 - 00 00 00 00 04 00 03 00 ..h.............
0012fc5c 25 a5 77 6d a1 a1 a2 a3 - ac ad af af a9 a9 87 ab %.wm............
0012fc6c 8e 7d 9b ea b1 b1 b3 b3 - bd bd bf bf b9 b9 bb bb .}..............
0012fc7c d7 68 f2 57 f1 53 ce 6b - c8 8d 8f 8f 00 00 f1 00 .h.W.S.k........

 

Sounds like the new Panelbuilder you installed is crashing your RSLinx. Call A/B tell them its crashing your RSLinx. They may already know about it. A while back I had a pc where NT 4.0 would crash when running Intellution iFix. I had to reinstall NT. No problems since.

Good luck.

 

Make sure you have administrator rights when you install the software. Rockwell is usually pretty good about checking during install, but we've have various problems when installed improperly.

 

Same thing happened to me on an NT4 system. Now I can not even run an install for any program, Access violations error 112 etc What the???

Regards
John Harris
Simplot Kelso Engineering
Phone 63315888
Fax 63322124

 

If you have 2 partitions or hard disks and you have RS license keys on both partitions/disks, this can cause problems with starting up RSLinx. Verify all your licenses are on one partion/disk.